Price, Delivery & Refund Policy

Direct Debit

In line with industry standard charges, Uktalk will be updating the charging structure for Non-Direct Debit payment and Paper Billing.
 
Customers choosing not to pay by Direct Debit will be charged £3.00 per month and customers opting to receive a paper bill, as opposed to our free e-billing service, will also be charged £3.00 per month. You can avoid these costs by switching to Direct Debit and Uktalk e-billing today.

Easy to Switch

Switch to Direct Debit – Call: 0800 254 5256 or visist our site

Delivery Policy

Shipping Information

Standard Delivery
Items typically ship by FedEX & Royal Mail and will arrive 5 business days after shipping from our warehouse.

Priority Delivery
We offer Standard Shipping via FedEx and Royal Mail.

Standard Shipping
Standard Shipping will be delivered within 5 business days from the order's ship date. Most Standard orders are processed and shipped within 1-2 business days.

Priority Shipping
Priority Shipping orders placed by 1 PM BST Monday-Friday will be shipped out of our offices the same day.

Weekend Delivery
We are unable to arrange weekend deliveries. All shipping and processing times listed on our website are in business days (Monday-Friday, excluding all national holidays). Some of our shipping carriers occasionally deliver orders sent via standard shipping on Saturdays, but this service cannot be guaranteed. We apologize for any inconvenience this may cause.

Order Processing Deadlines
These above numbers are estimates based on our most common orders. For overnight and 2-day shipping, orders received before 3PM BST Monday to Friday (except holidays) will begin to process the same day. For 3-day and 3-day (ground) shipping, orders must be received before 1PM BST Monday to Friday (except holidays) in order to begin processing the same day. Orders received after the cutoff time will begin to process the next business day.

Sales Tax
Uktalk Communications Ltd is required to collect applicable sales tax on orders shipped to UK and EU.

Returns/ Refund/ Cancellation Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

Licenses Activated
Downloadable software products

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Mid month cancellation/ suspensions of services
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@uk-talk.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@uk-talk.co.uk  and send your item to: Uktalk Communications Ltd, Fairgate House, 205 Kings Road, Tyseley, Birmingham, B11 2AA.

Shipping

To return your product, you should mail your product to:  Uktalk Communications Ltd, Fairgate House, 205 Kings Road, Tyseley, Birmingham, B11 2AA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.